Vacancy Customer Service Coordinator – Amsterdam


Organization

For a global leader in innovative noninvasive monitoring solutions, we are currently looking for a Customer Service Coordinator who will be experiencing this amazing journey right from the start. Although, this organisation is a global leader in innovative noninvasive monitoring solutions with development and manufacturing facilities all over the world and a proven global sales track record, their journey to conquer Europe has just started with a huge brand new office and warehouse in Amsterdam. They have been successful by offering a modern competitive product and with highly motivated workforce offering innovative solutions to enhance patient outcomes and minimise the cost of care.

Function

As a Customer Service Coordinator, you will complete first level troubleshooting with customers. From all over the world you will receive products that need maintenance. You wil coordinate this whole process and also coordinate the process of sending a (temporary) replacement product. There is a big variety of tasks like documenting customer complaints, orders and shipments but also a bit of sterilising, shipping, repacking and restocking products. What makes it a varied job which challenges you to roll up your sleeves time to time. You will support and coordinate the technical team and you will be a point of contact for customers.

You will also check and verify the products that are returned, follow-up on repaired or replaced material and follow-up on out warranty devices repair fee. You wil need computer skills to compile data and generate requested reports, report field failures and enter service orders.

Requirements

The ideal candidate has:

  • Strong computer skills with an ERP system like SAP

  • Excellent communication skills in English AND German
  • Experience in packing and shipping activities
  • MBO qualification
  • Experience as a customer service representative
  • Experience in the Healthcare industry
  • Hands on mentality

And is also:

  • Positive
  • A team player
  • Flexible in reacting in a change of situation

Offer

In return for your work, they offer:

  • Expected salary range is between €2,500 and €3,500 depending on your experience and expertise
  • Working in a great, innovative and international company that acts all around the globe

  • 8% holiday allowance
  • 25 holidays

Application

If you are interested in this job, or in similar ones, please feel free to contact me directly.

Quintes Hamer | Medical Devices


+31(0)6-82100758
+31(0)23-7548660
q.hamer@qtcrecruitment.com